What Are Managed IT Services
What are Managed IT Services
- Do you own a small business?
- Does your small business own computers or computer equipment?
- Does your business use the internet for day to day business?
Then you just might quality for Managed IT Services.
When you own a small business, you just cant afford for your technology to go down.
In todays world, computers and the internet are what telephones and the fax were 20 years ago.
You can’t afford to not have your computers up and running.
That’s where managed IT services come in.
IT Services for Your Business
Managed IT Services is kind of like insurance for your businesses computer technology.
We’ve come a long way as the saying goes.
In a few short decades computers, the internet and smart devices have taken over.
But just as tehnology changes so does how we do business.
Long gone are the days of paying hourly for support.
With the use of todays computer technology and the internet, hourly rates for time and service are a thing of the past!
Hourly Rates vs Flat Rates
For instance – Example 1
Traditional computer services usually run on an hourly basis.
If you needed a virus scan or system clean up, a computer shop would charge you $100 an hour or more.
Most computure clean ups can take 2-3 hours (depending on the severity).
Now, I know that doesn’t sound like alot, but imagine every computer in business becoming infected or compromised.
As you can see, the cost could increase quite quickly.
With Managed IT Services, you pay one low flat monthly fee.
And you get unlimited servie support all day and night long.
Not bad huh?
Lets look at another example.
You’re a small Heating & AC business.
You and your wife or husband run the shop.
You each have a computer for doing day to day business.
But you also have your client management software running on a Windows server.
One day, you working away and your management system stops working.
You confirm each computer is having the same issue.
As you turn on the server monitor, you see that your client management software is not working.
You don’t know much about computers but at this moment, you wish you did.
Or you wish you had someone to call for help.
Managed IT Services takes the fear out of owning technolgy.
Basic computer support services should be the foundation of your IT services.
Managed IT Services then adds a layer of security and protection.
Having your IT services managed means you can rest assured knowing that your technology being taken care of.
IT Service Flate Monthly Rate
Your IT managed services should include some basic protection and support against disaster.
In addition to disaster provention, there should also be a disaster recovery plan as well.
A few basic disaster protection and general support services are list as follows:
That’s just to name a few.
IT Management Services
An IT management company should be able to help you with anything related to your business technology.
Your managed services provider should offer atleast the following services:
24 x 7 Monitoring
All computers and servers have 24×7 monitoring in place. 24×7 monitoring helps protect against failing computer or server. It can also help check and monitor importance processes running on your server. 24×7 monitoring is like having eyes in the skies, all the time.
Just like your car, your computers need maintaining as well. Your manage services should include daily or weekly performance tweaks and tuneups. That helps to keep your systems running optimally.
No computer is safe with out virus protection. Antivirus is the first layer of defense your computer has against computer attacks and threats. Your IT provider should be providing you with virus, malware and spyware protection.
All with virus definitions and signatures updated frequently. Computer viruses chanse just like real viruses. You want your antivirus protection to be working as hard as you do.
Got a server and running quick books or some special inventory or management application?
Not a problem.
If your server or desktop has issues, your IT service provider should be able to get you back up and running again.
In a worse case scenario, your service provider should have a back up or contengency plan to get you back up and running as soon as possible.
Computer Backs ups are essential. Computer backups can help restore files when they are deleted.
Backups can also restore entire servers. A backup plan is extremely important and should not be skimped on or missed.
Your service provider should offer cloud backup and datastorage.
Backups should be run daily. No exception!
Exception To The Rule
Yes, there is always that one exception to the rule.
Here it is:
The only reason you should not run daily backups is if the data does not change on the computer being backed up.
Meaning, no files are being saved to it since the last backup was made.
Printers can be a beautiful thing. They can also be pretty ugly at times. To help with your businesses computer managements, printer support is should be included.
Most printers now-a-days are network, wired or even usb.
Network printers connect to your switch and allow any computer to connect to it.
Wireless printers allow printing from any computer without the need for wired printer.
USB printers connect directly in the back of the computer via usb.
No matter which printer setup you have, printer managagement should be included in most IT management services.
Microsoft is constantly updating Windows. Updates usually occur one a week and major updates every few months.
While most updates protect a computer system, some updated actually do the opposite. Your IT service provider should be able to offer your windows update management.
A bad update to your printer or scanner could crash your productivity for a day (or more). Your IT service provider should be able to deliver productive windows updates, while helping to eliminate the problematic ones.
Remote desktop support or , remote support, is the epitome support technology.
In todays world, you can receive help no matter where you are or how you work. Remote desktop support means you get to work on your terms where you want and how you want.
When you have technology problems, your IT services provider should be able to get connected to your computer or server immediately to get the job done.
It also means, if you’re at the beach somewhere sipping a margurita with your laptop and get a virus or need help, your IT services team should have you covered.
IT Services Conclusion
In conclusion managed it services includes working with a manage services provider.
Your managed services provider or MSP is like one of your business partners or team members.
Their ability to maintain and resolve problems with your technology should be the part they play in keeping your business running.
A MSP also can monitor your network, create backup jobs, have disaster recovery plans and run routine maintenance on your devices.
Working with a MSP also gives you access to a wealth of information and insight into the world of business technology.
What kind of technology problems are you currently having?